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Conflict Management for Leaders
Course Overview
Introduction (0:39)
Learning Outcomes (0:58)
Conflict Mindset & Styles
How are we defining conflict? (0:43)
Conflict Mindset (1:09)
Common causes of workplace conflict (2:11)
How do we find ourselves in conflict? (1:11)
Understanding natural responses to conflict (1:44)
Conflict Style Inventory
Flexing conflict style and approach (2:12)
Quiz 1
Personal Reflection (0:23)
Understanding & Managing Conflict
Leader Responsibilities (1:49)
How leaders can empower others (3:18)
Intent vs. Impact (1:28)
Leveraging our understanding of intent and impact (2:23)
What are Important Communication Skills for Conflict Management? (2:23)
Effective Questions (1:41)
Scenario A (1:01)
Scenario B (0:54)
Quiz 2
Leader's Role in Mediating Conflict
The Goal of Conflict Resolution (1:07)
Mediation Skills & Behaviors (3:18)
Am I the Best Person to Mediate? (1:20)
Quiz 3
Collaborative Conflict Resolution
Collaborative Conflict Resolution Defined (0:39)
Collaborative Conflict Resolution: Process Steps (0:22)
Step 1: Hold Preliminary Meetings (1:02)
Step 2: The Meeting (2:03)
Examples of Ground Rules (0:40)
Step 3: Building Agreements (1:07)
Step 4: Closure (0:49)
Quiz 4
Review
Takeaways for Leaders (1:21)
Action Plan (0:18)
How do we find ourselves in conflict?
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