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Coaching & Feedback
Welcome & Objectives
Introduction (0:30)
How will I benefit from this course? (0:57)
Top barriers to providing timely feedback (0:34)
What is your experience with coaching & feedback? (0:50)
Why you should care about Coaching & Feedback
Impact of feedback on engagement (1:42)
How important is feedback to Employees? (1:51)
How important is feedback to the Business/Organization? (1:32)
Quiz 1
Coaching & Feedback Techniques
Know your style (2:07)
Jeff Weiner - Managing Compassionately
Balancing Support & Accountability (1:08)
When is Coaching most effective? (1:06)
Effective coaching behaviors (0:51)
GROW model for Coaching (2:32)
Example: GROW Coaching (1:41)
Quiz 2
Self-guided Activity: Applying GROW
Preparing & Delivering Meaningful Feedback
The goals of feedback (0:37)
DESC script for feedback (1:59)
Feedback Example: Constructive from Supervisor (0:59)
Feedback Example: Constructive to Peer (1:34)
Feedback Example: Positive Recognition (0:54)
Quiz 3
Self-guided Activity: Applying DESC
Challenging Conversations
How to respond to defensiveness (2:02)
Example: Navigating Defensiveness (2:36)
Quiz 4
Tips: Responding to Defensiveness
Review & Takeaways
Best Practices to Apply (0:52)
Additions to my Leadership Toolbox (0:33)
Jeff Weiner - Managing Compassionately
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