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The Empowered Professional: Building Rapport & Credibility
Welcome to this Course
Course Overview (1:07)
Learning Objectives (0:25)
Culture is Created in Everyday Interactions
Scenario Review (0:50)
Your Behavior Shapes Team Culture, Trust, and Results (0:53)
Building Rapport through Communication
Verbal Communication (2:22)
Non-Verbal Communication (3:54)
Verbal + Non-Verbal Cues (2:01)
Observation Challenge: Video Scenario 1 (0:36)
Observation Challenge: Video Scenario 2 (0:35)
Building & Maintaining Credibility
Covey's 4 Cores of Credibility - Introduction (0:40)
Core #1: Integrity (1:29)
Check your understanding
Core #2: Intent (1:19)
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Core #3: Capabilities (1:25)
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Core #4: Results (1:09)
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Review & Action Plan
Review of Key Takeaways (1:14)
Reflection & Action Plan (0:49)
Tips & Tools (0:26)
Additional Resources (0:34)
Course Overview
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