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Navigating Performance Challenges through Fair & Appropriate Corrective Action
Introduction
Welcome to this course! (0:45)
Overview of the Course Structure and Outcomes (0:59)
Defining Progressive/Corrective Action (1:03)
Understanding the Importance of Fair and Appropriate Corrective Action (0:52)
What do you find most challenging about holding employees accountable to performance expectations? (0:24)
Performance Counseling
How are Clear Expectations & Performance Counseling an Important Part of Leadership? (0:49)
Leading with Empathy & Curiosity (1:32)
Uncovering the Performance Problem (1:09)
Performance Counseling or Corrective Action? (1:02)
Quiz 1
Corrective Action Process
Performance Improvement & Corrective Action (0:34)
What Does a Progressive Corrective Action Process Involve? (2:28)
Formal Warnings vs. Performance Improvement Plans (PIP) (2:02)
Steps for Performance Improvement Plans (2:54)
Steps for Corrective Action for Conduct & Policy Issues (2:47)
Quiz 2
Documentation of Corrective Action
What Should be Included in Documentation? (0:57)
Why is Documentation Helpful? (0:36)
Quiz 3
Termination as a Final Step
Termination as a Final Step (0:37)
Termination with Humanity (0:49)
Termination Evaluation (1:00)
Guidelines for Conducting Terminations (1:01)
Criteria for Successful Meetings (1:12)
Quiz 4
Conclusion
Review of Intended Outcomes (1:34)
Course Evaluation and Feedback (0:23)
What Should be Included in Documentation?
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